GA Graphics

Privacy Policy

Terms and Conditions

Updated Sep 22, 2025

1. Important notice

  1. You agree to provide GA Graphics with true and correct information to render service to you and you give GA Graphics permission to process your personal information.
  2. You agree that these terms may change and that you will check regularly about these changes.
  3. You agree that failure to settle amounts outstanding on your GA Graphics account will result in account suspension.
  4. Acceptance of terms for any given service is not applicable to other services.
  5. You limit GA Graphics’ liability and indemnify GA Graphics for various acts or omissions.

2. Definitions

  1. “Client” is the party described as such on any application or service executed between it and GA Graphics.
  2. “Domain” means an Internet subdomain registered with an authorized registrar appropriate to its top-level domain (“TLD”) and comprising its constituent domain name server records including, but not limited to, host names, aliases and mail exchange (“MX”) records.
  3. “Supplier” means a supplier of goods and / or services to GA Graphics.

3. Client obligations

  1. The client confirms that all information provided to GA Graphics is true and correct. GA Graphics reserves the right to request further information to validate any given information.
  2. GA Graphics reserves the right to request verification of the identity of the primary account holder at any time. Failure to produce such verification may result in account suspension or cancellation of services.
  3. GA Graphics website and provided services have been developed to be used within the bounds of acceptable use. GA Graphics reserves the right to suspend or terminate any accounts which abuse the GA Graphics platform in any way.
  4. GA Graphics reserves the right to define what is considered acceptable use of the GA Graphics platform.
  5. GA Graphics reserves the right to remove any content hosted by clients which it considers illegal, offensive or contrary to AUP.
  6. GA Graphics reserves the right to suspend or terminate the account of any client found to be using GA Graphics services to conduct any illegal or offensive practices. This is applicable to all services provided by GA Graphics.

4. Availability of services

  1. GA Graphics cannot guarantee provision of requested services upon receipt of the application.
  2. GA Graphics will not be held liable for any downtime of services resulting from matters outside of its control. We provide the best service managed by highly competent technical staff.
  3. GA Graphics will not be held liable for downtime encountered because of misconfiguration of services (by the client), and/or deletion or corruption of files necessary for correct functioning of these services (by the client).
  4. GA Graphics reserves the right to terminate a particular service offering for any reason determined unacceptable by GA Graphics.

5. Payment for services

  1. GA Graphics will not accept any liability or responsibility for delays, suspensions or impact on services due to use of non-approved payment methods by clients.
  2. GA Graphics will not accept any liability or responsibility for any downtime encountered because of service suspension/termination due to unpaid accounts.
  3. GA Graphics reserves the right to suspend services for which there are outstanding fees past the payment due date for these services.
  4. Accepted payment methods include PayFast. PayFast payment methods include credit/debit cards, instant EFT, QR code scanning through your banking app, Capitec Pay, Zapper, Snapscan, SCode, and many more. We DO NOT accept EFT/Bank transfer payments.
  5. All credit card payments made through Stripe result in your card details being stored securely on Stripe. Future invoices for services using the Stripe credit card gateway are paid automatically with the stored credit card details. Card details can be removed upon request.

7. Term and termination

  1. GA Graphics operates month-to-month contracts. Either the client or GA Graphics may terminate the agreement of a particular Service at any point in time.
  2. The client can terminate services through the GA Graphics client area. Should the client not want to terminate services via the client area, written notice of service cancellation is required to be sent to support@gagraphic.co.za. The client is responsible for ensuring that such cancellation of service is actioned with due attention to terms of cancellation, as well as cancellation conditions which require the client to specifically indicate a required process. Should the client incorrectly complete the cancellation process, GA Graphics will not be liable for any additional costs or compensation due to the error.

8. Client information and privacy

  1. Clients signing up for services as primary contact are considered as “the client” and no other parties will be permitted access or authority to the client account, even if they are a 3rd party recipient or affiliate of the “client”.
  2. GA Graphics will observe all privacy of information best practices, in accordance with the applicable laws of South Africa, including the Protection of Personal Information Act (POPI) of 2013.

9. Security

  1. GA Graphics has implemented software, hardware, and physical security measures in line with good industry practice to ensure the protection of your data. GA Graphics does not guarantee that breaches in security will not take place.
  2. Clients should take care to ensure that no malicious software is executed on the GA Graphics platform.
  3. GA Graphics takes necessary measures to ensure that disaster recover procedures are followed completely in the unlikely event of a disaster (software or hardware). GA Graphics provides no guarantee that this recovery will be successful or completed withing any given period.
  4. The client consents to give GA Graphics full permission to their account for investigation in the unlikely event of system compromise relating to that account.

10. Domain registration

  1. GA Graphics registers domains on the Internet through the relevant governing bodies and hosts websites and related material on the GA Graphics server(s) on behalf of clients. These terms and conditions apply to the use and registration of domain names and the web hosting services offered by GA Graphics.
  2. The client will be bound by the terms and conditions of the relevant domain name space (e.g. .com or.co.za) under which any domain name registered on its behalf falls and should become familiar with them. GA Graphics may post links to these terms and conditions on the GA Graphics Website purely as a convenience to the client.
  3. GA Graphics will strive to ensure that registration and subsequent DNS propagation is affected in the shortest period. However, GA Graphics cannot be held liable for any delays that may accompany the registration of domains. Initial setup fees are non-refundable. Domain name registration fees constitute a once-off payment subject to certain renewal charges.
  4. Should a domain name be registered with the incorrect spelling and you wish to have the spelling changed, a new domain name will need to be registered and there will be no refund for the incorrectly spelt domain name.
  5. Should unwanted domain be auto renewed, there will be no refund for this renewal. It is the client’s responsibility to ensure that auto-renew is turned off for unwanted domains.
  6. Should a domain be determined to be a premium domain upon registration, we will get in touch with the client to communicate the price of the premium domain. Unfortunately, there is no way to determine the price of the domain prior to the domain being registered, transferred or renewed.

11. Domain transfer

  1. GA Graphics will transfer existing (registered) domains from existing hosting providers to GA Graphics DNS and web servers. Upon requesting the transfer, and accepting the relevant service terms, the client explicitly agrees that it has the authority to do so, being the registrant of the domain in question, or having been nominated as an agent of the registrant. The client thereby indemnifies GA Graphics from any disputes regarding ownership of the domain and any claims as a result thereof.

12. Cancellation

  1. Cancellation, by the client or GA Graphics, will result in any data being permanently removed from GA Graphics servers. Clients are solely responsible for ensuring that backups are made of web content and email data, or any other data stored on their hosting space. GA Graphics will not be liable for loss of data or be obliged to provide any such data once the hosting contract term has expired. Any backups made by GA Graphics will be made for legal purposes and not for data retention purposes and will not necessarily be made available to clients on request. There is no pro-rata refunds for monthly services cancelled at any point in the month.
  2. Annual/Biennial service cancellations: Any annually / biennially paid service that is cancelled is entitled to a refund which is calculated based on the following conditions:
    • You will be charged the standard monthly rate (without any annual discount) for each month the service was used.
    • An additional charge equivalent to one month of service at the standard monthly rate will be applied as a penalty.
    • Any payment processing fees incurred during the original transaction will also be deducted from the total refund amount.


The amount to be refunded will be calculated as follows:

Refund Amount = Total Annual Payment – ((Months Used + 1 Penalty Month) × Standard Monthly Rate) – Payment Gateway Fees

Example calculation:


  1. Annual service fee: R990 (for 12 months)
  2. Monthly rate: R99
  3. Service used for: 4 months
  4. Payment gateway fee: R5


Refund = R990 – (4 + 1) × R99) – R5 = R990 – R495 – R5 = R490

13. Domain registrants contact details

  1. The registrant, being the legitimate beneficiary of the domain name service, is accurately identified on the domain name record (full legal name); and
  2. The registrant’s designated email address is accurately identified on the domain name record where prescribed.

14. Hosting services

  1. GA Graphics reserves the right to refuse to host certain client’s websites and GA Graphics reserves the right to refuse to register certain client’s domains
  2. GA Graphics reserves the right to suggest suitable alternatives to the client and / or charge for excessive traffic or system resources as it deems necessary, at its sole discretion.
  3. GA Graphics reserves the right to move a website between web servers and Internet backbones, both within South Africa and internationally as it deems necessary.
  4. GA Graphics reserves the right (but does not assume any obligation) to inspect the contents of data that the client transmits, receives or stores on a GA Graphics Server to ensure compliance with this agreement, or any applicable laws regulations or codes of practice.
  5. The client must immediately and adequately respond to a denial-of-service attack (DOS / DDOS). If the client’s facilities are targeted by a DOS attack that affects other network users, the client’s service will be suspended.
  6. GA Graphics is not required to troubleshoot any issues relating to software installations (WordPress, Zencart, Opencart, etc.) on your account. The only time this is a requirement is when GA Graphics has developed a website for the client.
  7. Support is not provided on our free hosting packages.
  8. Each client is limited to 1 free hosting package per account. Should clients be found to be creating multiple accounts with free hosting packages, GA Graphics reserves the right to terminate all accounts relating to this client.

15. Backups

  1. Clients are solely responsible for backing up their data and GA Graphics strongly encourages ALL hosting clients to do so as frequently and completely as possible. GA Graphics will not be liable for any data loss or any other losses or damages related to backups or data recovery without exception.
  2. GA Graphics also cannot guarantee the condition or fitness of any backups provided. Such backups are provided “as is” and are used at the client’s own risk and discretion – whether restored by GA Graphics, by instruction from clients or by clients themselves.
  3. GA Graphics will not be liable for any losses or damage relating to any incidents arising out of such backup being provided (or not provided) to clients on request.

16. Email and SPAM

  1. GA Graphics provides a spam and virus filtering system to protect clients from unsolicited mail and viruses. The client acknowledges that this system might incorrectly identify a valid message as spam or as a virus and consequently this message might not be delivered to the client. The client acknowledges and agrees that GA Graphics shall without limitation have no responsibility for or liability in respect of any data lost because of this system.
  2. GA Graphics reserves the right to examine incoming or outgoing mail to the extent necessary to determine if it is classified as spam or malicious.
  3. GA Graphics is not responsible for configuring emails on any email clients whatsoever. GA Graphics provides a platform which allows the accessibility of incoming and outgoing mail. Any configuration of email clients is to be managed by the client’s IT administrator.

17. Retention of rights

  1. GA Graphics makes no claim to the intellectual property (such as data) of clients hosted on their servers. However, all equipment remains the property of GA Graphics and retention of data does not directly or indirectly give ownership of GA Graphics hardware to clients.

18. Software updates

  1. GA Graphics is responsible for ensuring that operating system software pertaining to its servers is up to date.
  2. GA Graphics is NOT responsible for ensuring that software installed on your account (WordPress, ZenCart, Opencart etc.) is up to date. This is the responsibility of the client.

19. Affiliates

  1. GA Graphics reserves the right to accept or reject any affiliate account applications.
  2. GA Graphics reserves the right to terminate any affiliate account involved in practices determined unacceptable by GA Graphics.
  3. GA Graphics reserves the right to amend affiliate commissions after a 30-day notice period.

20. Complaints and appeal procedure

  1. Should you not be happy with the level of service provided to you, please send an email with details to support@gagraphic.co.za.

21. Domain expiry

  1. For the .uk namespace the domain expiry procedure is as follows: After a domain (.uk namespace) has expired, the registrant has 90 days to renew the domain at no charge. The first 30 days are known as the expiry grace period. The following 60 days are known as the redemption grace period. The following 5 days are known as the pending delete grace period, at which point the domain can now longer be renewed. Thereafter the domain can be registered as a new domain. We DO NOT charge any redemption fees etc. for expired domains – only the normal domain renewal rate.
  2. We will send a renewal reminder for 30 days, 14 days, 7 days and 1 day prior to expiration

22. Limitation of liability and indemnity

  1. GA Graphics WILL NOT BE LIABLE TO THE CLIENT OR ANY THIRD PARTY IN RESPECT OF ANY AND ALL DAMAGES, LOSS, CLAIMS OR COSTS, OF WHATEVER NATURE AND INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES, SUFFERED BY THE CLIENT OR THIRD PARTY, HOWSOEVER ARISING, AND GA Graphics WILL MOREOVER NOT BE LIABLE WHETHER THE LOSS WAS THE RESULT OF THE ACT OR OMISSION OF A GA Graphics EMPLOYEE, VICARIOUS OR STRICT LIABILITY.
  2. If GA Graphics is nonetheless held liable, the quantum of GA Graphics liability will not exceed the monthly or pro-rata fees due to the Service that occasioned the loss, in the preceding three (3) months, regardless of whether the claim arises out of negligence on the part of GA Graphics or any other cause.
  3. USE OF THE SERVICES INDICATES THAT THE CLIENT INDEMNIFIES AND HOLDS HARMLESS GA Graphics IN RESPECT OF ANY DAMAGES, LOSS OR COSTS OR CLAIMS INSTITUTED AGAINST GA Graphics ARISING FROM ANY APPLICATION OR SUBSCRIPTION TO OR USE OF ANY SERVICE OR BREACH OF THE TERMS AND CONDITIONS APPLICABLE TO IT.
  4. These limitations on liability and indemnities apply to the benefit of GA Graphics and GA Graphics affiliates, directors, officers, contractors, agents and other representatives, as well as any third parties whose networks are connected to the GA Graphics platform.
  5. Nothing contained in this clause will limit the client’s liability in respect of charges incurred for ongoing services.
  6. If the consumer protection act 68 of 2008 is applicable to this agreement, and any provision of this clause is found by a court or tribunal with jurisdiction over GA Graphics to be unfair, unreasonable or unjust, then that provision (whether it be a word, phrase or sub-clause) will be severed, and the remainder of this clause will have full force and effect.
  7. In the case of ambiguity, this clause will take precedence over any expression of the parties’ intention, whether express or implied, that may be contained elsewhere in this agreement.
  8. GA Graphics has not and does not conduct pre-registration searches in respect of the client’s use and registration of its selected Domain Name/s and is therefore not obliged either to advise the Domain Name client about possible conflicting third-party rights or to take steps to ensure against possible disputes concerning a third party’s intellectual property or other rights.
  9. GA Graphics reserves the right to disclose pertinent information to registrars for public disclosure as per the terms and conditions of the registrar. GA Graphics will not be held liable for any claims of infringement of privacy by fulfilling such registration conditions.
  10. The client indemnifies GA Graphics by warranting that the use or registration of the Domain Name by a client does not interfere with nor infringe the rights of any third party in any jurisdiction with respect to trademark, service mark, tradename, company name, close corporation name, copyright nor any other intellectual property right, and that client has the right to use the Domain Name as requested.
  11. GA Graphics cannot act as an arbiter of disputes arising out of the registration and use of Domain Names. At the same time, clients acknowledge that GA Graphics may be presented with evidence that a Domain Name registered by a client violates the rights of a third party. In such instance GA Graphics shall be allowed to provide a complainant with the client’s name and address, and all further communication will exclude GA Graphics and GA Graphics will have no further obligations to the client. In such instance the client shall be entitled to continue using the Domain Name registered for the client by GA Graphics until a court or other body with jurisdiction directs otherwise.
  12. GA Graphics will not be liable for any loss or damage, interruption of business, or any indirect, special, incidental, or consequential damages of any kind (including lost profits), regardless of the form of action, whether in contract, delict, or otherwise which may be suffered as a result of or which may be attributable, directly or indirectly, to the use and/or registration of the client’s selected domain names/s OR ANY ACTION TAKEN BY GA Graphics IN RESPONSE TO THE ABUSE OF THE DOMAIN REGISTRATION SERVICES WHICH IT OFFERS.
  13. The client hereby indemnifies and holds GA Graphics harmless against any loss whatsoever arising from any dispute or claim or other action occasioned by the client’s use and registration of its selected Domain Name, even if GA Graphics has been advised of the possibility of such damage.
  14. GA Graphics will not be liable for any indirect or consequential loss, damage, cost or expense of any kind, irrespective of how such damage or loss was caused, whether arising under contract, delict or otherwise, including, and not limited to, data loss or corruption, loss of profits, contracts, operation time and goodwill.
  15. Neither GA Graphics, its employees, affiliates, agents, third party information providers, merchants, licensers or the like, warrant that GA Graphics hosting service will not be interrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of the hosting service or as to the accuracy, reliability or content of any information service or merchandise contained in or provided through the GA Graphics hosting service, unless otherwise expressly stated in this Agreement.
  16. GA Graphics expressly limits its liability to the client for damage suffered due to any non-accessibility time or other down time to the pro-rata monthly charge during the system unavailability. GA Graphics specifically denies any responsibilities for any damage arising because of such unavailability.
  17. GA Graphics is not responsible if an external company network and firewall are set up to block access to services GA Graphics provides. If a client’s network is set up to block certain ports or web addresses that compromise the services GA Graphics provides it is the client’s responsibility to ensure that their network configurations are changed as necessary.
  18. Clients also hereby indemnify GA Graphics against any 3rd party claims against themselves as resellers or services provided to the public or privately. Clients will be liable to external parties for losses and may, in no way, petition GA Graphics to share or cover such losses or liability, either directly or indirectly. GA Graphics is also indemnified from direct claims from clients for losses incurred due to 3rd party actions or claims.